Delivery & Returns

  • DELIVERY

    We estimate delivery within 4-5 weeks for our handmade, personalised designs, within 2 weeks for our fast delivery designs and within 1-2 weeks for our clearance items, unless stated otherwise on our website at the time of your order. Once your furniture has arrived with our delivery experts, they'll contact you to arrange a delivery date and 2 hour time slot.


    HOW MUCH IS DELIVERY?

    Delivery is £70 per order to any UK Mainland postcode. For non-UK Mainland and International orders, our delivery experts can also deliver to a port or shipping company of your choice. Please call us on 020 8939 3800 for more information.


    WHITE GLOVE DELIVERY

    Every piece of furniture is delivered by a two man delivery team, who offer a white glove delivery service into a room of your choice, where your furniture will be unpacked, assembled (if required) and all packaging disposed of and recycled.

  • RECYCLING YOUR OLD FURNITURE

    We can recycle your old furniture when we deliver your new design from £70 a piece.


    REMOVABLE ARMS

    Our delivery experts recommend ordering removable arms if this option is available with your chosen design, especially if your home has narrow door frames or tight angles. The arms will be fixed to your sofa or sofa bed once it has been delivered into your room of choice and you will be shown how to remove them yourself in the future.

  • RISK-FREE ORDERING & RETURNS

    You can order your chosen design on our website or by phone on 020 8939 3800.

    However you choose to order, you’ll be guided step-by-step through our personalisation options.

    Once you receive your order we’re sure you will be happy with your handmade design, but if you would like to return your furniture please contact us within 14 days of delivery for a full refund including any delivery charges. This applies to all designs whatever personalisation options you have chosen.

    Please see our Terms & Conditions for full details.

Dimensions & Delivery Guide
Dimensions & Delivery Guide

We’ve collated all the dimensions for our designs, by collection, in our dimensions & delivery guide along with expert tips for measuring your home and doorways.

Discover more
Dimensions & Delivery Guide

If you’d like more help choosing a design that will fit beautifully in your home
please call us on 020 8939 3800.